@article {cohen2016clients,
	title = {When the clients can choose: Dilemmas of street-level workers in choice-based social services},
	journal = {Social Service Review},
	volume = {90},
	number = {4},
	year = {2016},
	pages = {620{\textendash}646},
	publisher = {University of Chicago Press Chicago, IL},
	author = {Cohen, Nissim and Benish, Avishai and Shamriz-Ilouz, Aya}
}
